Frequently Asked Questions

Clock Faces Help

How do I change my clock face to 24/12 hour time?

Changing your watch to 24/12 hour time actually has nothing to do with the clock face. Go to fitbit.com. Click on the gear icon. Go to Settings > Personal Info > Advanced Settings > Clock Display Time and switch to the desired units.

Why is my Fitbit showing the wrong time?

This problem has nothing to do with the clock face. If your Fitbit device is displaying the wrong time, make sure you are syncing the watch with your phone via the Fitbit mobile app. You may also want to try restarting your phone and/or your Fitbit device.

Why is my clock face taking so long to install?

This is a very common issue and has nothing to do with the actual clock face. Try restarting the app. If you have an Android device, 'Force Stop' the app and then try again. You can also try restarting your phone and your Fitbit device. If the problem persists, contact Fitbit support by calling (877) 623 4997.

Are clock faces made by WalleNet free?

All clock faces labeled WalleNet are 100% free! Clockfaces labeled WalleNet Premium may require payment. We also include a link to our PayPal in case you would like to make a donation. Donations help us to maintain our help pages and to personally respond to each request. So if you like our clock faces, please consider a donation. If not, we want to hear your feedback. Send us an email with what we can do better and we'll make it happen.

How do I change something on a clock face?

If you would like a clock face changed, we may be able to do a special build for you. All you have to do is send us a support request with the clock face you would like changed and what you want changed, and we'll build it for you.

Still need help? Contact Us.

Don't see your question in the FAQs? Send us an email! We'd be happy to help you.